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Who is susceptible to inattention in electronic bills?

  • July 2021
  • Journal Brief
  • Multiple

Photo of a paper bill

This study examines the impact of e-billing on energy consumption for residential homes in
Tallahassee, Florida. In particular, it addresses the question of whether some groups of people are more susceptible than others to inattention as a result of e-billing.

Read the two-page journal brief here.

This brief is adapted from the following peer-reviewed journal article: Curley, C., Rustamov, G., Harrison, N. and Venable, M. (2020), Susceptibility to Inattention: Unpacking Who is Susceptible to Inattention in Energy-Based Electronic Billing. Rev Policy Res, 37: 744-764.

Read the full article here.